Shipping policy

We ship from our fulfillment center in Lawrenceville, Georgia to addresses across the United States and internationally.

Shipping rates

  • United States — $5.99 flat rate. One flat charge per order, no matter how many items you buy or where in the US you are.
  • International — $20.99 flat rate. One flat charge per order to any destination we currently ship to.

Shipping is calculated and shown at checkout before you pay. Rates do not include duties, import taxes, or customs fees.

How long it takes

US orders arrive within 5–7 business days of being placed. That window covers everything — picking and packing at our Georgia facility plus carrier transit to your door.

Orders placed on weekends or US federal holidays start counting from the next business day. During promotional periods and around major holidays, delivery can run longer. If your order is going to miss the window, we will email you.

International orders typically take 7–21 business days and may be held longer by customs in the destination country, which is outside our control.

These are estimates based on our normal fulfillment and published carrier schedules, not guarantees.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order ships. If tracking has not updated within a few days of shipment, contact us at support@naturalextract.net and we will look into it.

Wrong address

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment; a second shipping charge applies.

Lost, delayed, or damaged shipments

If your package is marked delivered but you have not received it, check with your household and neighbors first, then contact us. If your order arrives damaged, email us at support@naturalextract.net with photos of the package and product within 7 days of delivery so we can make it right.

International orders

You are the importer of record. Duties, import taxes, and customs charges are set by your country and are your responsibility. We cannot estimate these in advance, and we cannot mark packages as gifts or declare a lower value. If a package is refused or abandoned at customs, we are not able to issue a refund for the shipping charge.

Returns

For returns and refunds, see our Refund Policy.

Questions

Email support@naturalextract.net and we will get back to you.